Thank you for choosing to work with me and for respecting my time and schedule. In order to ensure the best possible experience for all of the people I work with, I have a policy regarding cancellations and refunds.

If you need to cancel your appointment, please do so at least 24 hours in advance. While I understand that unexpected circumstances may arise, please be aware that my sessions are often scheduled weeks in advance and I have limited availability. If you cancel with at least 24 hours’ notice, I will do my best to offer you the next available space in my appointment book.

If you cancel with less than 24 hours’ notice, I can only offer you one-third of the payment you made for the session, as my time is valuable and cannot be easily filled at such short notice.

Please be mindful of your scheduled appointment time, as I have set aside a specific amount of time for each session to ensure that you receive the full benefit of what I offer. If you are late for your session, unfortunately, I won’t be able to give you the lost time.

If you arrive 15 minutes late for your session, I will have to cancel your appointment and refund you only half of what you paid, minus any bank transfer fees. I am unable to extend the length of my sessions beyond the designated time, as it would disrupt my schedule and impact the experience of other Lucesitas.

Please note that gift cards & Full Moon Sound Ceremonies Circles are non-refundable.

If you have any questions or concerns regarding refunds or cancellations, please don’t hesitate to contact me at carolina@luminousfive.com.

To complete your full return, please provide a receipt or proof of purchase 24 hours after purchase.

Thank you again for your understanding and for choosing to work with me.

Carolina.